We accept order cancellations before the product is shipped or produced. If the order is canceled you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns. Customers have the right to request a return within 180 days of receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. It usually takes some time before a refund is issued. If you have done all of this and still have not received your refund, please contact service@ambyg.com. Please contact our customer service at service@ambyg.com for a volume address.
If the return is made by the consumer, the consumer must bear the shipping costs. The specific rate should be based on the shipping company you choose.
If the goods received are damaged or wrong due to our reasons, and therefore, the consumer is not obliged to bear the shipping costs.
Consumers are not required to pay a restocking fee for returning a product.
Refunds (if applicable)
Once your return has been received and inspected, we will email you an acknowledgment of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and your credit card or original payment method will be automatically credited within 180 days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. It often takes some time for a refund to be posted. If you have done all of this and still have not received your refund, please contact us at service@ambyg.com.